詞匯：

　　complain against sb. about sth.投訴......

　　dissatisfaction with不滿于......

　　put up with / bear / tolerate忍受

　　awful 糟糕的

　　poor service糟糕的服務(wù)

　　inconceivable不可思議的

　　out of one’s expectation令某人大失所望

　　look into / go into / investigate調(diào)查

　　incident / matter 事件

　　sanitary situation衛(wèi)生條件

　　bad manners 不禮貌

　　disturbance干擾

　　nuisance 麻煩事

　　remedy 補救

　　solve解決

　　recurrence再次發(fā)生

　　句型：

　　1) I am writing to you to complain about ...

　　2) I am writing to express my dissatisfaction with...

　　3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...

　　4) I can hardly bear /tolerate /put up with it any more.

　　5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

　　6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.

　　7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

　　8) We will appreciate your willingness to make up for the loss.