【篇首句】介紹自己，說明寫作目的：投訴。

　　1. I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.

　　我是李華。很不想給你添麻煩。但是，恐怕我不得不對你們餐館進行投訴。

　　2. I’m writing to you to complain about...

　　我寫信是投訴......

　　3. I want to express my dissatisfaction about the woolen scarf I bought from your company.

　　我想要表達我對從你們公司買的羊毛圍巾的不滿。

　　【篇中句】說明投訴問題、后果，并提出合理建議。

　　1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.

　　首先，食物太咸，水沒有及時端上來。而且，你們播放的音樂太吵了。在這樣的環境下，我很難安靜的坐在這里吃飯。

　　2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.

　　大概一周前我在香港度假的時候，我在你們店里花300港元買了一件綠色襯衫，但是看上去似乎有一些狀況。當被洗的時候，它會掉色。現在，我不能穿了。

　　3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.

　　它是前天按時到的。但是當我檢查時，我發現中間有個洞。我很震驚，因為這個洞和明顯，我認為你們不應該忽略這個缺陷。

　　4. I have dialed your service number for several times but it was always busy.

　　我多次撥打你們的服務電話，但它總是占線。

　　5. Now this problem keeps worrying me.

　　現在這個問題一直在困擾我。

　　6. To improve the situation, you can take the following measures.

　　為了改善狀況，你們可以采取下面的措施。

　　7. Can you change a new one for me as soon as possible?

　　你們可以盡快給我換件新的嗎？

　　8. I insist you change a new one for me or give me a refund（退款）.

　　我堅持你們給我換件新的或者給我退款。

　　9. How shall I send this scarf back to you?

　　我怎么把這條圍巾寄還給你？

　　【篇尾句】希望給予考慮，并期待對方盡快回復。

　　1. Thanks for your consideration.

　　感謝你的考慮。

　　2. I hope you will give due attention to this matter.

　　我希望你給予此事應有的重視。

　　3. I believe you will take my complaint seriously.

　　我相信你會認真考慮我的投訴。

　　4. I’ll appreciate it if my demand is met.

　　如果我的要求被滿足，我會非常感激。

　　5. I’m looking forward to your early reply.

　　期待著你早日答復。

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